Houston Earthlink/Time Warner website still sucks, again.

The automatic bill pay we set up last month failed to work. Of course, we got no email saying that had failed to occur. No late fee applies, fortunately.

Also, if you send them an email concerning anything, you get an emailed response that advises you to call them, instead of handling the problem.

Seriously, I want to give Time Warner forty-odd bucks a month. Why is this hard? My mortgage, credit card, cell phone, power company, and insurance company all managed to make usable websites.

It's a media company. How is it possible to be SO incompetent?